> ## Documentation Index
> Fetch the complete documentation index at: https://help.e-banano.com/llms.txt
> Use this file to discover all available pages before exploring further.

# index

> Find answers about buying, installing, and using your eBanano travel eSIM. Get connected anywhere in 100+ countries without swapping SIM cards.

Welcome to the **eBanano Help Center**! Whether you're setting up your first eSIM, troubleshooting a connection issue, or curious about your Bananos loyalty points, you'll find clear answers right here.

<CardGroup cols={2}>
  <Card title="Getting Started" icon="rocket" href="/en/getting-started/what-is-ebanano">
    New to eBanano? Learn what an eSIM is, check your device compatibility, and make your first purchase.
  </Card>

  <Card title="Installation & Activation" icon="mobile" href="/en/installation/overview">
    Step-by-step guides for installing and activating your eSIM on iPhone or Android.
  </Card>

  <Card title="Using Your eSIM" icon="wifi" href="/en/using-esim/managing-data">
    Manage your data balance, top up your plan, and stay connected throughout your trip.
  </Card>

  <Card title="Purchases & Payments" icon="credit-card" href="/en/purchases/payment-methods">
    Understand payment options, review your orders, and request a refund if needed.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/en/troubleshooting/esim-not-working">
    Not connecting? We'll help you fix the most common eSIM issues quickly.
  </Card>

  <Card title="eBanano Account" icon="user" href="/en/account/create-account">
    Update your profile, manage your eSIMs, and keep your account details up to date.
  </Card>

  <Card title="Bananos & Loyalty" icon="star" href="/en/bananos/what-are-bananos">
    Earn Bananos on every purchase, redeem them for discounts, and invite friends to earn more.
  </Card>

  <Card title="About eBanano" icon="circle-info" href="/en/about/contact-support">
    Learn about our coverage, supported devices, and how to get in touch with our support team.
  </Card>
</CardGroup>

## How eBanano Works

Getting online abroad has never been easier. Here's the whole journey in four steps:

<Steps>
  <Step title="Choose a Plan">
    Browse data plans by country or region on [ebanano.com](https://ebanano.com). Pick the size and duration that fits your trip.
  </Step>

  <Step title="Complete Your Purchase">
    Pay securely with a card, Apple Pay, Google Pay, or your Bananos balance. You'll receive your eSIM details instantly by email.
  </Step>

  <Step title="Install Your eSIM">
    Scan the QR code (or tap the installation link) before your trip. Your eSIM is saved to your phone — no physical card needed.
  </Step>

  <Step title="Arrive and Connect">
    Switch on your eSIM in your phone's settings when you land. That's it — enjoy fast local data in 100+ countries. 🌍
  </Step>
</Steps>

## Popular Topics

<CardGroup cols={3}>
  <Card title="Check Device Compatibility" icon="circle-check" href="/en/getting-started/compatible-devices">
    See if your phone supports eSIM
  </Card>

  <Card title="Install on iPhone" icon="apple" href="/en/installation/ios">
    iOS installation walkthrough
  </Card>

  <Card title="Install on Android" icon="android" href="/en/installation/android">
    Android installation walkthrough
  </Card>

  <Card title="Top Up Your Data" icon="bolt" href="/en/using-esim/top-up">
    Add more data without a new eSIM
  </Card>

  <Card title="Request a Refund" icon="rotate-left" href="/en/purchases/refunds">
    Refund policy and how to apply
  </Card>

  <Card title="Refer a Friend" icon="gift" href="/en/bananos/referral-program">
    Share eBanano and earn Bananos
  </Card>
</CardGroup>

<Note>
  Can't find what you're looking for? Our support team is happy to help — [contact us](/en/about/contact-support) and we'll get back to you quickly.
</Note>