# eBanano Help Center

- [What Is eBanano? Your Pocket Travel eSIM, Explained](https://help.e-banano.com/getting-started/what-is-ebanano.md): eBanano is a travel eSIM service giving you instant data access in 100+ countries — no SIM swap, no roaming fees, and no bill shock.
- [eSIM Compatible Devices: Is Your Phone Ready to Go?](https://help.e-banano.com/getting-started/compatible-devices.md): Find out whether your iPhone, Samsung, Google Pixel, or other smartphone supports eSIM before you purchase a travel plan with eBanano.
- [How to Choose the Best eBanano eSIM Plan for Your Trip](https://help.e-banano.com/getting-started/choosing-a-plan.md): Learn how to pick the best eBanano data plan for your trip — local, regional, or global — based on destination, duration, and data needs.
- [How to Make Your First eBanano eSIM Purchase: Step-by-Step](https://help.e-banano.com/getting-started/first-purchase.md): Buy your first eBanano travel eSIM in minutes. Follow these simple steps to choose a plan, pay securely, and receive your eSIM instantly.
- [Install Your eBanano eSIM — Overview and First Steps](https://help.e-banano.com/installation/overview.md): Everything you need to know before installing your eBanano eSIM — what you'll need, how to prepare, and where to find device-specific guides.
- [Install Your eBanano eSIM on iPhone: Step-by-Step Guide](https://help.e-banano.com/installation/ios.md): Step-by-step instructions to install your eBanano eSIM on any compatible iPhone, from XS to the latest models, using a QR code or manual entry.
- [Install Your eBanano eSIM on Android — Step-by-Step](https://help.e-banano.com/installation/android.md): How to install your eBanano eSIM on Samsung Galaxy, Google Pixel, and other eSIM-compatible Android devices, with tips for other brands too.
- [eBanano eSIM Activation: How and When Your Plan Starts](https://help.e-banano.com/installation/activation.md): Learn when and how to activate your eBanano eSIM so your data plan starts at the right time — automatically or manually when you land.
- [Monitor and Manage Your eBanano Data Balance Abroad](https://help.e-banano.com/using-esim/managing-data.md): Check your remaining eBanano data balance, understand how data is counted, and avoid nasty surprises before you run out on the road.
- [Switch Between Your eBanano eSIM and Home SIM Card](https://help.e-banano.com/using-esim/switching-networks.md): Use both your eBanano eSIM and your home SIM at the same time — manage which SIM handles calls, texts, and mobile data on your trip.
- [Top Up Your eBanano Data Plan While Travelling Mid-Trip](https://help.e-banano.com/using-esim/top-up.md): Running low on data? Top up your eBanano plan instantly without buying a new eSIM — add more GB to your current plan in just a few taps.
- [Store and Switch Multiple eSIM Profiles on One Device](https://help.e-banano.com/using-esim/multiple-esims.md): Manage several eSIM profiles on your phone — keep your home number plus multiple travel eSIMs for different trips or destinations.
- [Payment Methods Accepted at eBanano for eSIM Purchases](https://help.e-banano.com/purchases/payment-methods.md): eBanano accepts Visa, Mastercard, Amex, Apple Pay, Google Pay, and Bananos loyalty points — see every option and pay with confidence.
- [Your eBanano Order History: Receipts and eSIM Codes](https://help.e-banano.com/purchases/order-history.md): Access all your past eBanano purchases, download PDF receipts, and retrieve your eSIM QR codes from your account dashboard at any time.
- [eBanano Refund Policy: Eligibility and How to Apply](https://help.e-banano.com/purchases/refunds.md): Find out when your eBanano eSIM plan qualifies for a refund, how to submit your request in the app, and how long the whole process takes.
- [How to Apply Promo Codes and Discounts at Checkout](https://help.e-banano.com/purchases/promo-codes.md): Have an eBanano promo code or referral discount? Learn how to apply it at checkout, combine it with Bananos points, and fix any errors.
- [eSIM Not Working? Follow These Steps to Fix It Fast](https://help.e-banano.com/troubleshooting/esim-not-working.md): Follow this troubleshooting guide if your eBanano eSIM isn't connecting, showing errors, or not appearing in your phone's settings.
- [No Data Connection on Your eBanano eSIM? Fix It Now](https://help.e-banano.com/troubleshooting/no-data-connection.md): Troubleshoot a missing or slow data connection on your eBanano eSIM. Check roaming settings, APN configuration, and network selection.
- [eSIM Activation Failed? Fix Every Common Error Fast](https://help.e-banano.com/troubleshooting/activation-failed.md): Find out why your eBanano eSIM activation failed and how to resolve QR code errors, network issues, and carrier restrictions step by step.
- [Device Compatibility Issues With eSIM? Fix Them Here](https://help.e-banano.com/troubleshooting/device-compatibility.md): Solve device compatibility issues with eBanano eSIM — carrier locks, unsupported models, firmware updates, and regional eSIM restrictions.
- [How to Create Your Free eBanano Account in Minutes](https://help.e-banano.com/account/create-account.md): Sign up for a free eBanano account to manage all your eSIM plans, access your QR codes, earn Bananos rewards, and breeze through checkout.
- [Edit Your eBanano Profile and Account Settings Easily](https://help.e-banano.com/account/profile-settings.md): Update your eBanano account details — change your name, email address, password, preferred language, and communication preferences.
- [Secure Your eBanano Account with 2FA and a Strong Password](https://help.e-banano.com/account/security.md): Protect your eBanano account with a strong password, two-factor authentication, and by knowing what to do if you suspect unauthorized access.
- [Manage eBanano Notifications and Email Preferences](https://help.e-banano.com/account/notifications.md): Control which emails and push notifications you receive from eBanano — including data alerts, order updates, and promotional messages.
- [What Are Bananos? eBanano's Loyalty Rewards Explained](https://help.e-banano.com/bananos/what-are-bananos.md): Bananos are eBanano's loyalty points. Earn them on every purchase, through referrals, and from promotions — then redeem them for discounts on future plans.
- [How to Earn Bananos on Every eBanano Data Purchase](https://help.e-banano.com/bananos/earning-bananos.md): Discover all the ways to earn Bananos — from buying data plans to referring friends and participating in eBanano promotions and special events.
- [How to Redeem Your Bananos for Discounts at Checkout](https://help.e-banano.com/bananos/redeeming-bananos.md): Use your Bananos balance to get a discount on any eBanano data plan at checkout — apply all or just some of your points each time you buy.
- [eBanano Referral Program: Invite Friends, Earn Bananos](https://help.e-banano.com/bananos/referral-program.md): Invite friends with your unique eBanano referral link and earn Bananos when they make their first purchase. Your friend gets a discount — you get rewarded.
- [How eBanano Works: Travel eSIM Technology Made Simple](https://help.e-banano.com/about/how-it-works.md): eBanano uses eSIM technology to deliver instant travel data — no SIM swapping, no roaming surprises. Learn the full process from purchase to connection.
- [Where eBanano Works: Supported Countries and Regions](https://help.e-banano.com/about/supported-countries.md): Explore where you can use eBanano. We offer data plans across 100+ countries in Europe, Asia, the Americas, the Middle East, and Africa.
- [Contact eBanano Customer Support — We're Here to Help](https://help.e-banano.com/about/contact-support.md): Reach eBanano's customer support team via live chat, email, or Telegram. Get help with your eSIM, orders, refunds, and account questions.