> ## Documentation Index
> Fetch the complete documentation index at: https://help.e-banano.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your eBanano Order History: Receipts and eSIM Codes

> Access all your past eBanano purchases, download PDF receipts, and retrieve your eSIM QR codes from your account dashboard at any time.

Your full order history is saved safely in your eBanano account — so whether you need to grab a receipt for expenses, reinstall an eSIM, or just check what plan you bought last summer, everything is right there waiting for you. No digging through old emails required. 🎉

## How to View Your Order History

<Steps>
  <Step title="Log in to your eBanano account">
    Head to [ebanano.com](https://ebanano.com) or open the eBanano app and sign in with your email and password.
  </Step>

  <Step title="Go to 'My Orders' or 'Order History'">
    From your account dashboard, tap or click **My Orders** (sometimes labeled **Order History**) in the navigation menu or profile section.
  </Step>

  <Step title="Tap any order to see its details">
    You'll see a list of all your past purchases, sorted by date. Tap or click any order to expand the full details.
  </Step>

  <Step title="Download a receipt or resend your eSIM email">
    Inside the order detail view, you can **download a PDF receipt** for your records or **resend the eSIM installation email** to your inbox — handy if you deleted it by accident.
  </Step>
</Steps>

## What You'll Find in an Order

Every order in your history includes all the details you might need:

* **Plan name and destination** — the exact plan you purchased and the country or region it covers
* **Purchase date and amount paid** — useful for expense reports or just satisfying curiosity
* **eSIM QR code** — if you ever need to reinstall your eSIM or set it up on a new device, the QR code is right here
* **Plan status** — see at a glance whether your plan is **Active**, **Expired**, or **Pending** activation

<Tip>
  Lost your eSIM installation email? No stress. Your QR code is always available in your order history — just log in and tap the relevant order to find it again.
</Tip>

## Frequently Asked Questions

<Accordion title="I don't have an account — can I still see my order?">
  If you checked out as a guest, your order details were sent to the email address you provided at checkout. Search your inbox (and spam folder!) for an email from eBanano.

  To make future lookups easier, we'd recommend creating a free eBanano account — that way everything is stored in one place and you never have to hunt for emails again. You can register anytime at [ebanano.com](https://ebanano.com).
</Accordion>

<Accordion title="My order shows 'pending' — is that normal?">
  Yes, totally normal! A **Pending** status means your eSIM has been issued but hasn't been installed or activated on a device yet. Once you scan the QR code and activate the plan, the status will update.

  If your order has been showing as Pending for more than 24 hours and you've already installed it, feel free to reach out to our support team and we'll take a look.
</Accordion>

## Related Articles

<CardGroup cols={2}>
  <Card title="Payment Methods" icon="credit-card" href="/purchases/payment-methods">
    Learn about the payment options accepted at eBanano checkout.
  </Card>

  <Card title="Refunds" icon="rotate-left" href="/purchases/refunds">
    Find out when you're eligible for a refund and how to request one.
  </Card>
</CardGroup>