> ## Documentation Index
> Fetch the complete documentation index at: https://help.e-banano.com/llms.txt
> Use this file to discover all available pages before exploring further.

# eSIM Not Working? Follow These Steps to Fix It Fast

> Follow this troubleshooting guide if your eBanano eSIM isn't connecting, showing errors, or not appearing in your phone's settings.

If your eSIM isn't working, take a breath — you've got this! Most issues come down to a quick settings check rather than anything complicated. Work through the checklist below and you'll likely be back online in just a few minutes, ready to keep exploring.

## Quick Checklist

Run through these five checks first. They solve the vast majority of eSIM headaches before you even need to dig deeper.

<Steps>
  <Step title="Is your device eSIM-compatible and unlocked?">
    Not all phones support eSIM, and carrier-locked devices may refuse to install one. Double-check the [full compatibility list](/getting-started/compatible-devices) before going further.
  </Step>

  <Step title="Is your eSIM installed in your phone's settings?">
    Head into your phone's cellular or mobile data settings and confirm that an eBanano line actually appears. If you haven't installed it yet, follow the [installation guide](/installation/overview) to get started.
  </Step>

  <Step title="Is your eSIM line turned on?">
    An installed eSIM can still be switched off. Go to **Settings → Cellular / Mobile Data → eBanano** and make sure the line is toggled **on**.
  </Step>

  <Step title="Is Data Roaming enabled on your eSIM line?">
    Because eBanano works on local partner networks abroad, Data Roaming **must** be enabled on the eBanano line — even if it feels counterintuitive. Find it under the eSIM line's settings and switch it on.
  </Step>

  <Step title="Are you in a country covered by your plan?">
    Coverage varies by plan. Check the [supported countries list](/about/supported-countries) to make sure your destination is included. If you've crossed a border recently, your plan may not extend to the new country.
  </Step>
</Steps>

## Common Issues

Still not sorted? Pick the situation that best matches yours for a targeted fix.

<Accordion title="eSIM line is on but I have no internet">
  If the line shows as active but browsing doesn't work, the culprit is almost always one of three things: Data Roaming is off, the eBanano line isn't set as your mobile data source, or the APN settings need a nudge. Head over to the [No Data Connection guide](/troubleshooting/no-data-connection) for a full step-by-step walkthrough.
</Accordion>

<Accordion title="My eSIM disappeared from settings">
  This can happen after a factory reset, a phone transfer, or certain iOS/Android updates. Before doing anything else, read the warning below — do **not** delete the eSIM profile. Contact eBanano support with your order number and they'll sort it out.
</Accordion>

<Accordion title="I scanned the QR code but nothing happened">
  A few things can cause this: a poor Wi-Fi connection during scanning, a QR code that's already been used on another device, or a camera that didn't read the code cleanly. Try again on a stable Wi-Fi network. If the code has already been used, contact support for a replacement — QR codes are single-use.
</Accordion>

<Accordion title="My phone shows 'No Service' on the eSIM line">
  'No Service' usually means your phone can't find a compatible partner network. Try switching to **automatic network selection** (Settings → Cellular → Network Selection → Automatic). If you're in a remote area with limited coverage, moving to a location with better signal often helps. If the problem persists at multiple locations, contact support.
</Accordion>

<Warning>
  If your eSIM has disappeared from your phone's settings completely, do **not** attempt to delete it or reinstall without speaking to support first. Deleting can permanently invalidate the eSIM profile. Reach out to eBanano support with your order number and we'll guide you safely.
</Warning>

## Still Not Working?

<Note>
  If none of the steps above have resolved the issue, our support team is ready to help. [Contact eBanano Support](/about/contact-support) with your order number and a brief description of what's happening — we'll get you connected as quickly as possible.
</Note>

## Related Articles

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    eSIM is installed but you can't browse? Fix your data connection step by step.
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