Getting Started
New to eBanano? Learn what an eSIM is, check your device compatibility, and make your first purchase.
Installation & Activation
Step-by-step guides for installing and activating your eSIM on iPhone or Android.
Using Your eSIM
Manage your data balance, top up your plan, and stay connected throughout your trip.
Purchases & Payments
Understand payment options, review your orders, and request a refund if needed.
Troubleshooting
Not connecting? We’ll help you fix the most common eSIM issues quickly.
eBanano Account
Update your profile, manage your eSIMs, and keep your account details up to date.
Bananos & Loyalty
Earn Bananos on every purchase, redeem them for discounts, and invite friends to earn more.
About eBanano
Learn about our coverage, supported devices, and how to get in touch with our support team.
How eBanano Works
Getting online abroad has never been easier. Here’s the whole journey in four steps:1
Choose a Plan
Browse data plans by country or region on ebanano.com. Pick the size and duration that fits your trip.
2
Complete Your Purchase
Pay securely with a card, Apple Pay, Google Pay, or your Bananos balance. You’ll receive your eSIM details instantly by email.
3
Install Your eSIM
Scan the QR code (or tap the installation link) before your trip. Your eSIM is saved to your phone — no physical card needed.
4
Arrive and Connect
Switch on your eSIM in your phone’s settings when you land. That’s it — enjoy fast local data in 100+ countries. 🌍
Popular Topics
Check Device Compatibility
See if your phone supports eSIM
Install on iPhone
iOS installation walkthrough
Install on Android
Android installation walkthrough
Top Up Your Data
Add more data without a new eSIM
Request a Refund
Refund policy and how to apply
Refer a Friend
Share eBanano and earn Bananos
Can’t find what you’re looking for? Our support team is happy to help — contact us and we’ll get back to you quickly.