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After payment, open the order in 2Chip. Depending on its state, you may see:
  • destination and plan conditions;
  • purchase date and amount;
  • current order status;
  • receipt;
  • eSIM installation details;
  • available actions for the eSIM and package.

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Order status vs eSIM vs plan

These are separate things. For example:
  • Checking payment — the final payment result is still unknown;
  • Preparing eSIM — payment is confirmed, but installation details are not available yet;
  • eSIM ready — installation details are available and the order has been fulfilled.
  • Unable to provide eSIM — 2Chip could not provide the profile within 2 minutes and starts a full refund;
  • Refund in progress — a refund has been initiated;
  • Refunded — 2Chip has completed the refund process. The bank determines when the funds arrive.
eSIM ready does not mean the profile is installed or the plan is active.

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Payment succeeded but installation details are not here yet

After successful payment is confirmed, 2Chip allows up to 2 minutes to provide the eSIM. During this time:
  • do not create another order for the same purchase;
  • do not pay again;
  • keep checking the same order.
If 2Chip cannot provide the eSIM within 2 minutes, it automatically starts a full refund of the amount actually paid.

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Buying for another person

If another person will use the eSIM, do not install it on your own phone. Share the installation details so the recipient installs it directly on the device where it will be used.
An already installed eSIM should not be treated as transferable to another phone. Share installation details only before the first installation.

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Keep installation data private

The QR code and manual installation details can be used to install the eSIM. Do not publish them or send them to anyone other than the intended user.

Payment or order issue

Pending or failed payment, missing order, missing eSIM, or duplicate charge.
Last modified on October 20, 2026