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Your full order history is saved safely in your eBanano account — so whether you need to grab a receipt for expenses, reinstall an eSIM, or just check what plan you bought last summer, everything is right there waiting for you. No digging through old emails required. 🎉

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How to View Your Order History

1

Log in to your eBanano account

Head to ebanano.com or open the eBanano app and sign in with your email and password.
2

Go to 'My Orders' or 'Order History'

From your account dashboard, tap or click My Orders (sometimes labeled Order History) in the navigation menu or profile section.
3

Tap any order to see its details

You’ll see a list of all your past purchases, sorted by date. Tap or click any order to expand the full details.
4

Download a receipt or resend your eSIM email

Inside the order detail view, you can download a PDF receipt for your records or resend the eSIM installation email to your inbox — handy if you deleted it by accident.

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What You’ll Find in an Order

Every order in your history includes all the details you might need:
  • Plan name and destination — the exact plan you purchased and the country or region it covers
  • Purchase date and amount paid — useful for expense reports or just satisfying curiosity
  • eSIM QR code — if you ever need to reinstall your eSIM or set it up on a new device, the QR code is right here
  • Plan status — see at a glance whether your plan is Active, Expired, or Pending activation
Lost your eSIM installation email? No stress. Your QR code is always available in your order history — just log in and tap the relevant order to find it again.

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Frequently Asked Questions

If you checked out as a guest, your order details were sent to the email address you provided at checkout. Search your inbox (and spam folder!) for an email from eBanano.To make future lookups easier, we’d recommend creating a free eBanano account — that way everything is stored in one place and you never have to hunt for emails again. You can register anytime at ebanano.com.
Yes, totally normal! A Pending status means your eSIM has been issued but hasn’t been installed or activated on a device yet. Once you scan the QR code and activate the plan, the status will update.If your order has been showing as Pending for more than 24 hours and you’ve already installed it, feel free to reach out to our support team and we’ll take a look.

Payment Methods

Learn about the payment options accepted at eBanano checkout.

Refunds

Find out when you’re eligible for a refund and how to request one.
Last modified on September 11, 2026