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Whether you’re booking a last-minute trip or planning ahead, eBanano supports several fast and secure payment options so you can skip the stress and get connected the moment you land. 🍌

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Ways to Pay

Credit & Debit Cards — We accept Visa, Mastercard, and American Express. Most debit cards with a Visa or Mastercard logo work too. Just make sure your card is enabled for online purchases before heading to checkout. Apple Pay — On an iPhone or iPad? Breeze through checkout with Apple Pay — no card number typing required. Available on Safari and the eBanano iOS app. Google Pay — Android user or shopping on Chrome? Google Pay makes checkout quick and painless — available on Android devices and most modern web browsers. Bananos Points — Earned some Bananos loyalty points on past purchases? Put them to work! You can use your Bananos as a full or partial discount on your next plan. Every peel counts. 🍌

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Is My Payment Secure?

Absolutely. eBanano uses SSL encryption on every checkout page, which means your payment details travel over a secure, encrypted connection from your device to our payment processor. We never store your full card number on our servers — payments are handled by trusted, industry-standard payment partners. Shop with confidence.

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Frequently Asked Questions

A declined card can happen for a few reasons — none of them are fun, we know. Here are the most common culprits:
  • Your bank may have flagged the charge as unusual (this happens a lot with international companies). Try calling your bank to approve the transaction and retry.
  • The card details entered don’t match what your bank has on file — double-check the card number, expiry date, and CVV.
  • Your card may not be enabled for online or international purchases. Your bank can switch this on quickly.
  • Insufficient funds on a debit card.
If none of the above help, try a different payment method or reach out to our support team.
You can combine Bananos points with any other payment method (card, Apple Pay, or Google Pay) to cover part of the cost. However, you can’t split a payment between two separate cards or two different digital wallets on a single order.
PayPal isn’t supported at eBanano right now — but it’s on our radar! In the meantime, you can use a credit or debit card, Apple Pay, Google Pay, or your Bananos points. If PayPal support is important to you, let us know via the feedback button in the app — your vote helps us prioritize.
eBanano displays prices in USD by default. Depending on your card and bank, you may be charged in USD and converted to your local currency at your bank’s exchange rate — or your bank may charge a small foreign transaction fee. We recommend checking with your bank if you’re unsure. Using Apple Pay or Google Pay can sometimes help avoid extra fees.

Order History

View past purchases, download receipts, and retrieve your eSIM QR codes anytime.

Refunds

Find out when you’re eligible for a refund and how to submit a request.
Last modified on September 11, 2026