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If you are not sure whether the first payment completed, do not pay again. Check the current order status first to avoid duplicate charges.

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Payment was declined

After a final decline, you can:
  • retry payment;
  • choose another available method;
  • cancel the purchase.
Before retrying, 2Chip shows the current final amount again. If the price changed, you must confirm the new amount before paying. A promo code is not lost after a failed payment.

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Status: “Checking payment”

This means the final payment result is still unknown. While the order is in this state:
  • do not pay for it again;
  • do not create a duplicate order;
  • keep checking the same order.
The order will later move either to eSIM preparation or to a final payment-failed result.

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Payment succeeded, eSIM is being prepared

After successful payment, the order may briefly show “Preparing eSIM”. After payment is confirmed, 2Chip has up to 2 minutes to make the eSIM installation details available. If the eSIM is ready within that time, installation details appear in the order. If 2Chip cannot provide it within 2 minutes, a full refund is started automatically. You do not need to submit a separate refund request.

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Charged but no order appeared

Do not pay again. Check that:
  1. you are signed in to the same account used for the purchase;
  2. the order is not visible in your order history;
  3. the first transaction is a completed charge, not just a pending bank operation.
If the order is still missing, contact support under Payment.

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Charged twice

If you see two completed charges for the same purchase, contact support. If one operation is still pending, wait for its final result before making any new payment.

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What support already knows

When you open support from the related order, 2Chip can attach known details automatically:
  • order ID;
  • payment reference;
  • amount and currency;
  • transaction time;
  • current payment status;
  • eSIM preparation status.
You only need to explain what looks wrong and add a screenshot if it helps identify the bank operation.
Never send your password, one-time codes, CVV/CVC, banking PIN, or full card number.

Contact support

Choose “Payment” — known order context will be attached automatically.
Last modified on October 20, 2026