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Your eSIM is installed, the line looks active — but the internet just isn’t cooperating. Sound familiar? Don’t worry, this is one of the most common things travelers run into, and it’s almost always fixable in under five minutes. Work through the steps below from top to bottom and you’ll be streaming, navigating, and sharing travel photos before you know it.
Toggling Airplane Mode on and off is the single most effective first fix for connection issues — it forces your phone to re-register on the network. Try it before anything else and you might not even need the rest of this guide!

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Step-by-Step Fix Guide

1

Set eBanano as your mobile data source

Your phone may be defaulting to your home SIM for data. Go to Settings → Cellular / Mobile Data and look for an option like “Cellular Data” or “Default Data Line.” Select your eBanano line. On Android, this is often under Settings → Connections → SIM Card Manager → Mobile Data.
2

Enable Data Roaming on the eSIM line

eBanano routes your data through local partner networks, which your phone classifies as roaming — even when it’s your primary connection abroad. Go to Settings → Cellular / Mobile Data → eBanano line and switch Data Roaming on. Without this, no data will flow.
3

Switch to automatic network selection

A manually selected network might be unavailable or incompatible with your eBanano plan. Go to Settings → Cellular → Network Selection (iPhone) or Settings → Connections → Mobile Networks → Network Operators (Android) and choose Automatic. Your phone will then find the best available partner network.
4

Toggle Airplane Mode on and off

Open your phone’s Control Centre or Quick Settings panel, tap Airplane Mode to turn it on, wait about 10 seconds, then tap it again to turn it off. This forces your phone to drop and re-establish its network connection from scratch — surprisingly effective!
5

Restart your phone

A full restart clears temporary glitches that a simple network toggle can’t reach. Hold the power button, shut your phone down completely, wait 15 seconds, and power it back on.
6

Check your APN settings (if required)

Some eBanano plans need a manual APN entry to route data correctly. Check your eBanano confirmation email for APN details. If no APN is mentioned, your plan likely configures itself automatically and you can skip this step. See the APN section below for setup instructions.

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APN Settings

APN stands for Access Point Name — think of it as the “address” your phone uses to connect to mobile data. Most eBanano plans set this up automatically when you install the eSIM profile, so you’ll never need to touch it. However, a small number of plans require you to enter the APN manually. Check your eBanano confirmation email: if there’s an APN section, you’ll need to follow the steps below. If there’s no mention of an APN, you’re all set.
  1. Open Settings and tap Cellular (or Mobile Data).
  2. Tap your eBanano line, then tap Cellular Data Network.
  3. Under the Cellular Data section, find the APN field.
  4. Enter the APN value from your eBanano confirmation email exactly as shown.
  5. Leave the Username and Password fields blank unless your email specifies otherwise.
  6. Press the Back button — the setting saves automatically.
  7. Toggle Airplane Mode on and off to apply the change.
On newer iPhones, this menu may be greyed out or hidden depending on your carrier settings. If you can’t access it, contact eBanano support for a configuration profile.
Steps vary slightly by manufacturer, but the general path is:
  1. Go to Settings → Connections → Mobile Networks (or Settings → Network & Internet → Mobile Network, depending on your device).
  2. Tap Access Point Names.
  3. Tap the + or Add button to create a new APN.
  4. Enter the APN name (e.g. “eBanano”) and the APN value from your confirmation email.
  5. Leave other fields at their defaults unless specified in your email.
  6. Tap the menu (three dots) and select Save.
  7. Select the new APN from the list to activate it.
  8. Restart your phone to apply the change.

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Still No Luck?

If you’ve worked through every step and you’re still offline, there may be a plan-level or account issue that our team can sort out quickly. Contact eBanano Support with your order number and let us know which steps you’ve already tried — that way we can skip straight to the solution.

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Last modified on September 11, 2026