Documentation Index
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eBanano home page

Getting started

What Is eBanano
What is an eSIM
Compatible Devices
Check carrier lock
Choosing a Plan
What's included
When to buy
When your plan starts
Buying for someone else
First Purchase

Installation

Before installing
When to install
iPhone or iPad
Android
QR code on same phone
Manual installation
Install vs activation
Data roaming
Select eSIM for data
APN setup

Using eSIM

Connect after arrival
Use with primary SIM
Switch mobile data
Balance and validity
Top up data
Calls and SMS
Hotspot
Multiple eSIMs
One eSIM, many countries
After the trip

Purchases & refunds

Payment methods
Currency
Payment fails
Payment pending
Charged but no eSIM
Orders and receipts
Promo code
Cancel order
Refund eligibility
Request a refund
Refund time
Charged twice

Troubleshooting

Won't install
QR code not working
Won't activate
No Service
Won't connect to network
No internet
Slow internet
APN not working
Calls not working
SMS not working
Hotspot not working
Deleted by mistake
Wrong device

Account

Create Account
Profile Settings
Security
Notifications

Bananos & rewards

What Are Bananos
Earning Bananos
Redeeming Bananos
Referral Program

About eBanano

How It Works
Supported Countries
Contact Support

eBanano home page

When should I install my eSIM?

When to install your eBanano eSIM: before your flight or once you land, and why home Wi-Fi is the best moment to do it.

Last modified on September 15, 2026

Step-by-step guide to installing your eBanano eSIM on iPhone or iPad running iOS 16 or later using a QR code.

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