Documentation Index
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eBanano home page

Getting started

What Is eBanano
What is an eSIM
Compatible Devices
Check carrier lock
Choosing a Plan
What's included
When to buy
When your plan starts
Buying for someone else
First Purchase

Installation

Before installing
When to install
iPhone or iPad
Android
QR code on same phone
Manual installation
Install vs activation
Data roaming
Select eSIM for data
APN setup

Using eSIM

Connect after arrival
Use with primary SIM
Switch mobile data
Balance and validity
Top up data
Calls and SMS
Hotspot
Multiple eSIMs
One eSIM, many countries
After the trip

Purchases & refunds

Payment methods
Currency
Payment fails
Payment pending
Charged but no eSIM
Orders and receipts
Promo code
Cancel order
Refund eligibility
Request a refund
Refund time
Charged twice

Troubleshooting

Won't install
QR code not working
Won't activate
No Service
Won't connect to network
No internet
Slow internet
APN not working
Calls not working
SMS not working
Hotspot not working
Deleted by mistake
Wrong device

Account

Create account
Sign in
Reset password
Profile
Orders and eSIMs
Notifications
Security
Delete account

Bananos & rewards

What are Bananos
Earn Bananos
Use Bananos
Loyalty levels
Bananos not credited
Referral program
Invite a friend
Referral not credited

About eBanano

How it works
Where available
Contact support

eBanano home page

Purchases & refunds

How long does a refund take?

How long it takes to get a refund for an eBanano eSIM after approval, and what affects the time: card, bank, and payment method.

Last modified on September 15, 2026

What to do if your bank charged twice for an eBanano eSIM: how to check your orders and how to get a refund for the extra payment.

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